Birmingham International Airport

Everyday around 5. 00 p. m. , in an interval of 30 minutes, around 20 flights land and depart from the Eurohub Terminal. At the same time, in the Main Terminal(next to the Eurohub), air-craft will arrive and leave. There are 7000 staffs from 150 organizations works there in all the departments, such as baggage handling, ground crews, airline’s ticketing staffs, and information desk. All these activities are coordinated by BIA’s Operating Director, Richard Heard. He explains his role as an Operating Director where he have to oversee about 600 employees from the total. not only that he have to manage the terminal buildings and other facilities. Not only that, he have to provide infrastructure for all the other organizations and provide leadership and coordination’s for them. He elaborate more about the real secret of managing operations. There are many secret for that. For example, work together as a team and built up a strong community spirit. Moreover, we must make sure to have a really good processes and procedures in place. Another key is operational planning where its about making the operation as efficient as possible. Like all other airport, BIA also usually ends up with some minor problems. But all these problems are settled by the terminal manager. Terminal manager need to keep their ears and eyes open all the time. They also have to deal with major incidents such as bomb threats, stranded passengers. Their real job is to sort it all out and make sure everyone knows what is happening. BIA’s mission is the be the best regional airport in Europe. To achieve this state, they need to improve everything that they do. For example, try to encourage other airlines to fill in the off-peak times. Running an airport is an exciting and magnificent challenge because can make a real difference to their customers and making a major contribution to the impact on the local economy.